+420 583 430 830 | Třebovská 60, 789 85, Mohelnice | bill@bill-plasty.cz

Claims and returns

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Claims and Returns

Your satisfaction matters to us. If the goods do not meet your expectations or show a defect, please follow the instructions below.

1. Returning Goods (Withdrawal from the Contract within 14 Days)

As a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 days from receiving the goods.

How to proceed:

  1. Notify us: Send your withdrawal to bill@bill-plasty.cz. You may use our Sample withdrawal form.

  2. Send the goods back: No later than 14 days after withdrawal, send the goods to: BILL, s.r.o., Třebovská 60, 789 85 Mohelnice.

  3. Return costs: According to the law, the buyer bears the cost of returning the goods (postage).

2. Claims (Defective Performance Rights)

We guarantee that the goods are free of defects upon receipt and that no defects appear within 24 months.

How to file a claim:

  1. Contact us: File your claim preferably by email at bill@bill-plasty.cz or by phone at +420 583 430 830.

  2. Sending the goods: Deliver the claimed goods to our company address: BILL, s.r.o., Třebovská 60, 789 85 Mohelnice.

  3. Claim details: Include a description of the defect, proof of purchase, and your preferred method of resolution (repair, replacement, discount, or refund).

Claim processing:

We will process the claim and remedy the defect within 30 days. You will be informed of the result by email. In case of a justified claim, you are entitled to reimbursement of reasonable costs (postage).

3. Checking the Shipment upon Delivery

When receiving the package from the carrier, always check the integrity of the packaging. If the package is visibly damaged:

  • Do not accept the shipment and state the reason to the carrier.

  • Or accept it “with reservation” and immediately fill out a damage report with the driver.

  • Then inform us so we can promptly send replacement goods.

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